Privacy Policy

Last updated: 14 July 2026

RingPal ("RingPal", "we", "us") provides an AI phone-receptionist service for tradespeople and local businesses ("Businesses"). This policy explains what we collect, how we use it, and your choices. Questions? Email hello@ringpal.co.uk.

1. Information we collect

• Business details — the business name, services, prices, hours, area and contact number a Business gives us to run their receptionist.
• Caller information — when RingPal answers a call, we process the caller's name, phone number and the details of their enquiry or job so we can take a message or make a booking.
• Call recordings & transcripts — calls may be recorded and transcribed to deliver the service and provide the Business with a record.
• Google account data (optional, "Autopilot" plan only) — if a Business connects their Google Calendar, we access it solely to create job bookings and check availability on their behalf.

2. How we use information

We use the information only to provide and operate the service: answering calls as the Business, capturing enquiries, booking jobs, sending confirmations, and giving the Business a summary of their calls and bookings.

3. Google user data

When a Business connects Google Calendar, we request access only to create and manage calendar events (bookings) and read free/busy availability. We do not read personal event content beyond availability, we do not sell this data, we do not use it for advertising, and we do not transfer it except as needed to run the booking on the Business's behalf. Access can be revoked at any time (see §6).

4. Sharing

We don't sell your data. We share it only with service providers who help us run RingPal — telephony/AI voice (Bland AI), calendar (Google), hosting (Netlify) — and with the Business whose calls we answer (their own data). We may disclose information if required by law.

5. Retention & security

We keep information only as long as needed to provide the service or as required by law, then delete it. We use industry-standard security and store credentials (such as calendar access tokens) encrypted.

6. Your choices & deletion

A Business can disconnect Google Calendar at any time via their Google Account (Security → Third-party access), or by emailing us. To request deletion of your data, email hello@ringpal.co.uk and we'll action it promptly.

7. Cookies

Our website uses only essential cookies needed for it to function. We don't use advertising trackers.

8. Contact

RingPal — hello@ringpal.co.uk. United Kingdom.